Terms of Service

BrandHub Agency (Benaiah Joseph Holdings LLC)
Website: www.brandhub.agency

1. Acceptance of Terms

By accessing or using any service, software, module, website, plugin, or product offered by BrandHub Agency (“we,” “us,” or “our”), you (“Client,” “Customer,” or “User”) agree to be bound by these Terms of Service.
If you do not agree to these terms, do not engage with our services in any form.

2. Scope of Services

BrandHub Agency provides digital services including, but not limited to:

  • SaaS software
  • Web hosting and online ordering platforms
  • AI integrations
  • Custom development
  • Consulting
  • Retainer-based MSP support
  • Licensing modules
  • Restaurant automation systems

All service scopes will be agreed upon in writing or via documented digital approval.

3. Payment Terms

All fees are payable in advance or based on the billing schedule stated in your invoice or service agreement.
We do not begin any work, grant access, or deliver assets until payment is received in full or per authorized agreement.

  • Licenses are billed annually unless otherwise stated.
  • Setup fees, subscriptions, and module access are non-refundable.
  • Failure to pay will result in service suspension and possible termination of contract.

4. No Refund Policy

ALL SALES ARE FINAL. NO REFUNDS UNDER ANY CIRCUMSTANCES.
This includes but is not limited to:

  • Setup fees
  • Subscriptions
  • Licensing costs
  • Digital products
  • Custom work
  • Project time and labor
    See our Refunds Policy for full details.

5. Intellectual Property

All software, systems, modules, and deliverables remain the intellectual property of BrandHub Agency unless otherwise stated in writing.

You are granted a non-exclusive, non-transferable license to use any product or system solely for the intended business use.

Redistribution, resale, reverse engineering, or unauthorized duplication is strictly prohibited.

6. Service Availability

We aim for 99.9% uptime on hosted systems and critical infrastructure, but we do not guarantee uninterrupted access.
We are not liable for downtime caused by third-party services, force majeure, cyberattacks, or scheduled maintenance.

7. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information
  • Approve and review deliverables when requested
  • Maintain payment schedules
  • Not engage in abusive, disrespectful, or disruptive behavior with our staff

Failure to comply may result in account suspension or termination.

8. Third-Party Services

We may integrate with third-party platforms (e.g., Stripe, Square, Twilio, OpenAI).
You agree to their respective terms.
We are not liable for their errors, downtime, or billing policies.

9. Termination of Services

We reserve the right to suspend or terminate any service, with or without cause, including but not limited to:

  • Non-payment
  • Abuse of services
  • Security risk to infrastructure
  • Violation of these Terms

Termination does not waive any fees owed at the time of cancellation.

10. Mandatory ADA Compliance Policy

To maintain BrandHub Agency service eligibility, all client websites must meet basic ADA (Americans with Disabilities Act) compliance standards.

BrandHub Agency provides an ADA Compliance Application (“ADA App”) as part of our service offering to assist with this requirement. The ADA App service is mandatory for all active clients and is billed at $99.00 per month, charged annually ($1,188/year).

Clients who refuse ADA Compliance services will be considered out of compliance and subject to service suspension or termination at the sole discretion of BrandHub Agency and will be reported to the appropriate authority. Please refer to the this link and educate yourself before making a support ticket : https://www.ada.gov/ 

11. Governing Law

These Terms shall be governed by the laws of the State of California.
Any disputes shall be resolved in the jurisdiction of Los Angeles County, CA.

12. Amendments

BrandHub Agency reserves the right to modify, amend, or update these Terms of Service at any time, with or without notice. It is the client’s responsibility to review the most current version of the Terms, which will be available at www.brandhub.agency. Continued use of our services after any changes are posted constitutes full acceptance of those changes.

13. Communication Policy

All communication regarding services, support, billing, or technical issues must be submitted in writing via email or through the BrandHub Agency support ticket system. Text messages, direct personal contact, or informal communication channels are strictly prohibited. BrandHub Agency does not respond to SMS messages or phone inquiries unless explicitly scheduled and authorized in writing by our staff. This ensures all correspondence is properly documented and traceable for both parties.

14. Client Non-Compliance

Clients who disregard BrandHub Agency policies, bypass structured procedures, or engage in disrespectful, threatening, or unprofessional behavior will be immediately suspended or terminated without refund. All prior balances, invoices, or licensing fees remain due at the time of termination. BrandHub Agency reserves the right to enforce all contractual terms and pursue legal or third-party collection if necessary.

15. Indemnification

Client agrees to indemnify, defend, and hold harmless BrandHub Agency, its parent company (Benaiah Joseph Holdings LLC), its employees, affiliates, and subcontractors from any claims, losses, damages, liabilities, or expenses arising from misuse of services, breach of these Terms, or failure to comply with applicable laws, including but not limited to the Americans with Disabilities Act (ADA).

Contact Information

BrandHub Agency – Benaiah Joseph Holdings LLC
support@brandhub.agency
116 E. Live Oak Ave #44
Arcadia, CA 91006